Subscriber indexing issues

Incident Report for MailerLite

Resolved

The issue has been resolved. If you’re still experiencing issues, please contact customer support at support@mailerlite.com or via Live Chat. Thank you for your patience.
Posted 5 years ago. Jul 02, 2020 - 14:48 CEST

Update

Campaign sendings are currently working for indexed accounts. If you see a notification “Subscriber indexing is in progress”—it means your subscriber count is still being indexed and your sendings are not enabled yet. Accounts are being recovered every minute, and our #1 priority is to finish indexing all accounts ASAP.
Posted 5 years ago. Jul 01, 2020 - 13:43 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 5 years ago. Jun 30, 2020 - 21:17 CEST

Identified

We’re implementing a solution to speed up subscriber indexing and will continue to share updates here.
Posted 5 years ago. Jun 30, 2020 - 18:24 CEST

Investigating

We’re currently experiencing subscriber indexing issues. While all data remains safe, email campaign sendings have been temporarily stopped so we can complete the necessary work. This does not apply to automated emails, which are working.
Posted 5 years ago. Jun 30, 2020 - 12:29 CEST
This incident affected: Classic (MailerLite Classic Email sending, MailerLite Classic Subscriber management).